[Important] Apology and Notice Regarding the Leakage of Customer Information Due to Unauthorized Access to an Outsourcing Company

October 28, 2026

Thank you for your continued patronage of CASANOVA VINTAGE.
We have recently discovered that unauthorized access by a third party occurred to "WASABI SWITCH" (provided by Wasabi Co., Ltd.), an external system that our store uses for order processing and inventory management for our online shop, resulting in the leakage of some of our customers' order information to an external party.
We sincerely apologize for the great concern and inconvenience caused to our customers and all those involved.

We would like to report the information we have confirmed so far as follows:
1. Overview of Unauthorized Access
On October 14th and 16th, 2026, unauthorized access by a third party was confirmed to "WASABI SWITCH," a service provided by Wasabi Co., Ltd.
Subsequently, the company conducted an investigation and data verification, and in a revised report dated October 25th, it was confirmed that our store's order information was among those that were leaked.

2. Information to be covered
As a result of this unauthorized access, we have confirmed that some of our customers' order information has been leaked.

Items included in the leaked information

- Name, address, phone number, email address
- Recipient's name and address
- Order date and time, purchased items, order amount, payment method
- Order status, remarks/messages, etc.

*The information items covered will vary depending on the customer.
Please note that credit card information was not included in this data breach.

Beware of suspicious emails and communications.

In connection with this unauthorized access, suspicious emails have been found that misuse actual order information to falsely claim that products are out of stock or that refunds are being processed, and request contact via LINE or the entry of credit card information.
We will never ask you to register with LINE or enter your credit card number or password as a result of the refund process for this matter.
If you receive a suspicious email or SMS, please be extremely careful not to reply or click on any URLs provided.

Regarding future actions
We have received a report from Wasabi Co., Ltd. that they have completed blocking the intrusion route of the unauthorized access and are continuing to verify security and take measures to prevent recurrence.
We at our store will also proceed with verifying the information management and security management systems of our external contractors.
We will also contact affected customers individually and respond appropriately after confirming with the relevant parties.
If any new information becomes available, we will inform you again.

5. Inquiries regarding this matter
For inquiries regarding this unauthorized access, please contact the dedicated support line set up by Wasabi Co., Ltd.

WASABI SWITCH Customer Service Center (Wasabi Co., Ltd.)
https://incident-support.wasabi-inc.biz/customers

We sincerely apologize again for the great concern and inconvenience we have caused our customers.
Casanova Co., Ltd.